Shipping Policy
Order Processing
Orders are generally processed within 2–5 business days.
Processing times do not include weekends or holidays. During high-volume periods, promotions, or holidays, processing may take longer.
Estimated Delivery
After your order has been processed and shipped, estimated delivery is generally:
- United States: 7–15 business days
- International destinations: 10–25 business days
Delivery estimates are not guaranteed. Shipping delays may occur because of weather, carrier issues, customs processing, high order volume, or other circumstances outside our control.
Tracking Information
Tracking information will be sent by email once your order ships.
Tracking updates may take 2–5 business days to appear after a shipping confirmation is issued.
Multiple Packages
Items in the same order may be shipped separately. You may receive multiple packages and tracking numbers.
Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
Joyful Home Goods is not responsible for orders delivered to an address entered incorrectly at checkout.
Contact us immediately if you notice an error. We will attempt to update the address before shipment, but changes cannot be guaranteed.
Lost, Stolen, or Delivered Packages
If tracking shows that a package was delivered but you cannot locate it, please:
- Check around your property.
- Ask members of your household or neighbors.
- Contact the shipping carrier.
- Allow 1–2 additional business days in case the package was scanned early.
Joyful Home Goods is not responsible for packages stolen after confirmed delivery. We will still do our best to help you investigate.
Customs and Import Fees
Customers outside the United States are responsible for any customs duties, import taxes, or fees charged by their country.