FAQs

How long does shipping take?

Orders are typically processed within 2–5 business days. After processing, estimated delivery usually takes 7–15 business days, depending on the product and destination.

Some products may arrive separately if they are shipped from different fulfillment locations.

How can I track my order?

Once your order ships, you will receive a confirmation email containing your tracking information.

You can also visit our Track Your Order page and enter the requested order details.

Why did I receive only part of my order?

Some orders are shipped in separate packages. If this happens, you may receive more than one tracking number and your items may arrive on different days.

Can I change or cancel my order?

Contact us as soon as possible after placing your order. We will do our best to assist, but we cannot guarantee changes or cancellations after an order has entered processing.

What should I do if my address is incorrect?

Once an order has shipped, we may not be able to change the delivery address.

What happens if my item arrives damaged?

Please contact us within 7 days of delivery and include:

Your order number
A description of the issue
Clear photos or video showing the damage
A photo of the shipping packaging

We will review the issue and provide the appropriate next steps.

What is your return policy?

Eligible items may be returned within 30 days of delivery. Items must be unused, unopened when applicable, and returned in their original packaging.

Please review our full Refund Policy before beginning a return.

Do you offer exchanges?

We generally do not process direct exchanges. The fastest option is usually to return the eligible item and place a new order.

Are return shipping costs covered?

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Do you ship internationally?

Shipping availability depends on the destination and the products in your cart. Available shipping options will appear during checkout.

Are duties and import taxes included?

International customers may be responsible for customs fees, duties, or taxes charged by their country. These charges are not controlled by Joyful Home Goods.