Refund Policy
Returns
We accept eligible return requests made within 30 days of delivery.
To qualify for a return, the item must be:
- Unused
- Unworn, if applicable
- In its original condition
- In the original packaging
- Accompanied by proof of purchase
Do not send an item back before receiving return instructions.
How to Request a Return
Contact using our contact form and include:
- Your full name
- Order number
- Item you wish to return
- Reason for the return
- Photos, when relevant
If your return is approved, we will provide instructions.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made items
- Clearance or final-sale items
- Gift cards
- Opened personal care products
- Used bedding or textiles
- Items damaged through misuse
- Products returned without approval
- Products returned outside the return period
Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.
Please include photos or video of:
- The item
- The damage or defect
- The packaging
- The shipping label
Once reviewed, we may offer a replacement, store credit, or refund.
Return Shipping
Customers are responsible for return shipping unless the item was damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by law.
Refunds
Once a returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be sent to the original payment method. Processing times may vary by bank or payment provider.
Exchanges
We do not generally offer direct exchanges. You may return an eligible product and place a new order.
Cancellations
Orders may only be canceled before processing begins. Contact us as quickly as possible after placing your order.
We cannot guarantee cancellation once an order has entered fulfillment.